When a domain expires, the process of recovery varies depending on the TLD. Some domains may enter redemption 30 days after the renewal grace period ends. The redemption recovery fee is $250 in addition to a minimum one-year renewal of the domain. We do not provide refunds on any domains processed in redemption, and the charges will only process if the redemption process is successful.
If your domain isn't in your account, but a WHOIS lookup shows the domain is with Enom and in redemption, submit a verified support request agreeing to the redemption fee and renewal fee to authorize support to recover the domain for you.
Important: Once a domain enters redemption, there is no guarantee for recovery.